Frequently Asked Questions

• What questions should customers think through before talking to professionals about their project?
  If you are thinking about starting a painting project you should think about:

  – Make a decision on which materials you would like to use – or ask the pro for a product sheet of the materials they recommend.

  – Think about the colors you would like to use. Preferrably, get some samples. If you are unsure about the colors, we offer a free color consultation with Sherwin-Williams design professionals at no cost to you.

  – Give us a timeframe in which you want the project to be completed.

  – Let us know when you want to get started and we will make it happen!
• What should I know about your pricing (e.g., discounts, fees)?
  We promise to give you a fair price for the work. We do not charge based on location or other variable factors like other companies.

  We do an estimate based on the work only price adjustments are dependent on the products to be used during the work.

  We let our work speak for itself.
• What is your typical process when working with a new customer?
  We collect some information about the job from the customer through our website or other means. Then, we proceed to setup a face-to-face appointment with the customer or realtor at the property to be worked on.

  We see this as a critical step to answer any and all questions the customer might have about the project and to define final details.
• What education and/or training do you have that relates to your work?

  Our team is compromised of professionals with many years of experience. We have worked with just about any type of material, in many areas and conditions.

• What types of customers have you worked with?
  We have worked with many residential and commercial customers. We adjust the job accordingly as per with customer needs.

  Some of our customers include: condo/apartment owners, realtors, Rue21, and many more.
• Describe a recent project you are fond of. How long did it take?

  Recently, we had one of our customers call us to help them finish their painting project. They had started it themselves and were originally planning to finish it on their own. However, as they worked full time, they were unable to allocate enough time to get it done as fast as they needed it to be. They were also lacking some tools and experience. Their home was a two story, 4 bedroom house – we painted about 75% of it. The customer had done good job in the areas he worked on and was very satisfied with the end result and our cleanliness.

• What advice would you give a customer looking to hire a provider in your area of work?
  Having been dispatched to houses in which the customer has gone for the cheapest option and they have had bad results, we recommend you screen the professionals and monitor the work that is being done.

  While we can work with your budget, there are other, cheaper, options but this does not mean the results will be comparable.

  Ultimately, we follow the customer’s desires – but we recommend choosing high quality materials for a better and long-lasting result.

  Look for professionalism, responsibility, and warranty in the professionals and work to be done.